Refund policy

We want you to be satisfied with your purchase. This policy explains how customers can request a return or refund. Nothing in this policy limits your statutory rights under UK consumer law.

1. 14-Day Cancellation Right

For most online purchases, UK consumers have the right to cancel their order within 14 days of receiving the goods, without giving a reason.

After notifying us of cancellation, the goods should normally be returned within a further 14 days.

2. Returning Unwanted Items

Returned goods should be in suitable condition. You may handle the goods as reasonably necessary to inspect their nature, characteristics and functioning.

We may make a lawful deduction if goods have been handled beyond what is reasonably necessary and their value has been reduced as a result.

3. Faulty, Damaged or Incorrect Items

If an item is faulty, damaged, not as described, or the wrong item was supplied, please contact us as soon as possible.

We will review the issue and, where appropriate, provide a repair, replacement or refund in accordance with applicable UK consumer law.

4. Return Shipping Costs

For a change-of-mind return, the customer may be responsible for the direct cost of returning the goods unless we have agreed otherwise.

If an item is faulty, damaged, incorrect or not as described, we will provide an appropriate remedy in accordance with applicable UK consumer law.

5. Refunds

Approved refunds will normally be made using the original payment method.

Where a statutory cancellation applies, refunds will be issued without undue delay and in accordance with applicable UK law.

For a valid cancellation, we may withhold reimbursement until the goods have been returned or evidence has been provided that they have been sent back, whichever occurs first.

6. Original Delivery Charges

Where a customer exercises a statutory cancellation right, we will refund the standard delivery charge paid for the order, subject to applicable UK law.

Any additional cost chosen for an upgraded delivery service may not be refundable.

7. Exclusions

Certain goods may have legal exceptions to cancellation rights, including personalised or made-to-order goods and certain sealed goods that cannot be returned for hygiene reasons once unsealed.

Where an exception applies, this will be clearly stated on the relevant product page before purchase.